City of San Angelo Texas
  • Risk Management (Technician)
  • San Angelo, TX, USA
  • 32,884-$34,659/YR/DOQ
  • Full Time

Position will be open until filled.



There is one vacancy in the Risk Management Division which will be filled in any combination of the following job categories: CLAIMS TECHNICIAN OR CLAIMS TECHNICIAN SENIOR.



CLAIMS TECHNICIAN:


GENERAL PURPOSE: Performs a variety of technical and administrative functions involving the processing of insurance claims for the City's Risk Management Division; receives and processes payments for various types of insurance claims; provides clerical support to the Risk Manager and/or other departmental personnel; and performs other related duties as assigned.


PRIMARY DUTIES AND RESPONSIBILITIES:

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.


  • Processes workers' compensation, automobile, property, and general liability claims.
  • Responds to claims inquiries and provides information regarding claim numbers, the status of payments, and/or other claims related matters.
  • Conduct claims investigation through site visits, interviews, research, and coordination's.
  • Receives and processes various types of payments relating to insurance claims.
  • Identifies and processes workers' compensation claims for audit purposes.
  • Creates, updates, and maintains claims records.
  • Processes and issues general liability insurance for special events occurring on City property.
  • Provides administrative support to the Risk Manager, Claims Analyst, and Claims Technician Sr.
  • Enters payroll data into the departmental computer system, tracks employee attendance.
  • Hours: Monday through Friday, 8:00 am to 5:00 pm.
  • Regular and timely attendance is required and adherence to prescribed work schedule to conduct job responsibilities.

MINIMUM QUALIFICATIONS:


Education and Experience:

  • High School Diploma or Associates Degree; and two years claims processing experience; or an equivalent combination of education and experience.
  • Selected applicants will be required to perform a typing test.

Required Licenses or Certifications:

  • Must possess a valid driver license with a good driving record.
  • Applicants with an out-of-state driver license must provide an original certified driving record from the state of driving licensure.
  • Texas All-Lines Adjuster License preferred.
  • Appointment/Commission as a Texas Notary Public is preferred.

Required Knowledge of:

  • Risk Management operations, policies, and procedures.
  • Workers' compensation and claims processing principles.
  • Regulations governing the processing of insurance claims.
  • Claims records, reports, and documentation.
  • Records management principles and standards.
  • General office equipment and standard computer software applications.

Required Skill in:

  • Coordinating and performing a variety of technical and clerical claims processing functions.
  • Processing insurance claims and receiving/processing claims payments.
  • Effective communication with professional organizations, general public and staff, via email, phone, fax, and in person.
  • Performing accurate data entry and creating, updating, and maintaining claims records.
  • Establishing and maintaining cooperative working relationships with other staff, City departments, insurance companies, medical providers, claimants, and the general public.

Physical Demands / Work Environment:

  • Work is performed in a standard office environment.
  • Subject to sitting for extended periods of time, standing, walking, bending, reaching, crouching, kneeling, climbing ladders, and lifting of objects up to 25 pounds.

CLAIMS TECHNICIAN SENIOR:


GENERAL PURPOSE: Performs a variety of technical and administrative functions involving the processing of insurance claims for the City's Risk Management Division; receives and processes payments for various types of insurance claims; provides clerical support to the Risk Manager and/or other departmental personnel; and performs other related duties as assigned.


PRIMARY DUTIES AND RESPONSIBILITIES:

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.


    • Processes workers' compensation, automobile, property, and general liability claims.
    • Responds to claims inquiries and provides information regarding claim numbers, the status of payments, and/or other claims related matters.
    • Conduct claims investigation through site visits, interviews, research, and coordination's.
  • Receives and processes various types of payments relating to insurance claims.
  • Identifies and processes workers' compensation claims for audit purposes.
  • Creates, updates, and maintains claims records.
  • Processes and issues general liability insurance for special events occurring on City property.
  • Provides administrative support to the Risk Manager and staff.
  • Enters payroll data into the departmental computer system, tracks employee attendance.
  • Present research data, training classes, briefings.
  • Hours: Monday through Friday, 8:00 am to 5:00 pm.
  • Regular and timely attendance is required and adherence to prescribed work schedule to conduct job responsibilities.

MINIMUM QUALIFICATIONS:


Education and Experience:

  • Bachelor's Degree (Preferred) or Associates Degree and two years claims processing experience; or an equivalent combination of education and experience.
  • Selected applicants will be required to perform a typing test.

Licenses or Certifications:

  • Must possess a valid driver license with a good driving record.
  • Applicants with an out-of-state driver license must provide an original certified driving record from the state of driving licensure.
  • Texas All-Lines Adjuster License preferred.
  • Appointment/Commission as a Texas Notary Public is preferred.

Required Knowledge of:

  • Risk Management operations, policies, and procedures.
  • Workers' compensation and claims processing principles.
  • Regulations governing the processing of insurance claims.
  • Claims records, reports, and documentation.
  • Records management principles and standards.
  • General office equipment and standard computer software applications.

Required Skill in:

    • Coordinating and performing a variety of technical and clerical claims processing functions.
    • Processing insurance claims and receiving/processing claims payments.
    • Effective communication with professional organizations, general public and staff, via email, phone, fax, and in person.
  • Performing accurate data entry and creating, updating, and maintaining claims records.
  • Establishing and maintaining cooperative working relationships with other staff, City departments, insurance companies, medical providers, claimants, and the general public.

Physical Demands / Work Environment:

  • Work is performed in a standard office environment.
  • Subject to sitting for extended periods of time, standing, walking, bending, reaching, crouching, kneeling, climbing ladders, and lifting of objects up to 25 pounds.

Full Job Description
City of San Angelo Texas
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