City of San Angelo Texas
  • Billing & Receipts
  • San Angelo, TX, USA
  • 32,884/YR
  • Full Time

Position will be open until filled.

GENERAL PURPOSE: Coordinates and performs a variety of utility billing functions; enters utility data relative to the billing process; monitors billing reports for errors and performs necessary corrections; responds to customer billing inquiries; provides assistance in scheduling meter-reading routes; and performs other related duties as assigned.

PRIMARY DUTIES AND RESPONSIBILITIES: Assists in scheduling and coordinating daily meter reading routes. Reviews meter information gathered on routes for accuracy. Enters utility consumption, initial/final readings, and/or other data relative to the billing process. Identifies discrepancies in billing data and performs necessary adjustments or corrections. Participates in sorting and preparing utility bills for mailing. Responds to customer billing inquiries; contacts customers regarding monthly meter readings. Processes work order requests including connections, disconnections, and follow up maintenance. Hours: Work Schedule/Hours Monday through Friday, 8:00 am to 5:00 pm. Regular and timely attendance is required. Other duties as assigned.

MINIMUM QUALIFICATIONS: Education and Experience: High School Diploma or equivalent; and one year general office experience; or an equivalent combination of education and experience. Required Licenses or Certifications: A valid eligible driver license with a good driving record is required. Applicants with an out-of-state driver license must provide an original certified driving record from the state of driving licensure. Required Knowledge of: Utility Billing operations, policies, and procedures. Billing processes, procedures, and documentation. Meter reading processes and equipment. General office equipment and standard computer software applications. Customer service standards and protocol. Required Skill in: Conducting a variety of utility billing functions. Performing accurate data entry and updating/maintaining billing records. Assisting in coordinating daily meter reading routes. Establishing and maintaining cooperative working relationships with other staff, City Divisions, vendors, and utility customers. Physical Demands / Work Environment: Work is performed in a standard office environment. Subject to sitting for extended periods of time, standing, walking, bending, reaching, and lifting of objects up to 20 pounds.

Job postings may be withdrawn at any time at direction of the City Manager.

City of San Angelo Texas
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