City of San Angelo Texas
  • Billing & Receipts
  • San Angelo, TX, USA
  • 26,483/YR
  • Full Time

Selected applicants are required to pass a 3 minute data entry test, with a minimum of 9,000 keystrokes per hour (kph) or more, with 100% accuracy. Not all applicants will be selected to test. The most qualified applicants will be contacted by email to advance to the next stage.

GENERAL PURPOSE:  Is efficient, courteous and possesses excellent customer service skills.  Coordinates and performs a variety of cashiering functions; receives and processes payment transactions; enters, updates, and researches payment information; provides customer service to customers; balances and maintains assigned cash drawer with the ability to accurately count money transactions and performs other related duties as assigned.

PRIMARY DUTIES AND RESPONSIBILITIES: Maintains an accurate cash drawer. Provides customer service and responds to basic payment inquiries from utility customers. Collects, processes, and posts customer utility payments received at the front counter including cash, checks, and money orders. Opens, processes and balances customer payments received by mail and/or drop box; stamps the back of all checks received. Processes credit bureau payments, Account Receivable payments, and/or interdepartmental billing. Updates, maintains, and researches payment records; monitors data for accuracy and completeness. Balances, maintains, and prepares assigned cash drawer for next day business. Maintains a clean work space. Performs opening duties for the cashiers as assigned. Hours: Monday through Friday, 8:00 am through 5:00 pm. Any other backup duties as needed.

MINIMUM QUALIFICATIONS: Education and Experience: High School Diploma or equivalent; and one year cash handling experience; or an equivalent combination of education and experience. Required Licenses or Certifications: Must possess a valid driver license. Must pass a 3 minute data entry test, with a minimum of 9,000 kph or more, with 100% accuracy. Not all applicants will be selected to test. The most qualified applicants will be contacted by email to advance to the next stage. Required Knowledge of: Utility Billing operations, policies, and procedures. Cash handling principles and practices. Basic bookkeeping principles. Customer service standards and protocol. Departmental records, reports, and documentation. Required Skill in: Coordinating and conducting a variety of cashiering duties. Processing and posting customer and/or other types of payments. Performing accurate data entry and updating/maintaining payment records. Reconciling and maintaining assigned cash drawer. Establishing and maintaining cooperative working relationships with other staff and utility customers. Physical Demands / Work Environment: Work is performed in a standard office environment. Subject to sitting, standing for extended periods of time, walking, bending, reaching, and lifting of objects up to 20 pounds.

Job postings may be withdrawn at any time at direction of the City Manager.

City of San Angelo Texas
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