City of San Angelo Texas
  • San Angelo, TX, USA
  • 58,587/YR - Salary DOQ
  • Full Time

GENERAL PURPOSE:  Plans, coordinates, and manages the operations and activities of the City's Finance Billing & Receipts Division; facilitates the delivery of high quality customer billing and payments processing to utility customers; addresses and resolves customer billing and payment issues; handles the Miscellaneous Billing for non-utility services; ensures customer accounts receivables are collected; and supervises assigned personnel.

PRIMARY DUTIES AND RESPONSIBILITIES: Manages and coordinates the Billing & Receipts Division's daily operations including water, wastewater, and solid waste billing, collections, and customer service. Leads and/or participates in the development, implementation, administration, review, and revision of policies and procedures for areas of responsibility. Develops and administers assigned budgets; monitors and authorizes expenditures.  Produces statistical information for the Indirect Cost Plan to allocate Division's costs. Hires, trains, supervises, and evaluates the performance of assigned personnel; monitors and ensures staff compliance with departmental policies, procedures, and regulatory requirements. Communicates changes in departmental policies, State and municipal laws, and/or billing software to employees; coordinates and/or provides related staff training. Responds to staff inquiries and provides technical guidance and assistance regarding utility billing related matters. Provides for the delivery of high quality customer service to utility customers including connection, disconnection, transfer, and meter re-read services. Addresses and facilitates the timely resolution of issues pertaining to billing and customer accounts; reviews and monitors customer account information for accuracy. Administers the Billing & Receipts Division's billing software for Utility and Miscellaneous customers; establishes billing criteria. Manages the payments for Utility and Miscellaneous customers; manages the banking and credit card arrangements necessary to accept customer payments in a variety of methods. Develops, prepares, and maintains customer usage, utility revenue, and collections activity reports for the City's annual audit, for preparing the City Comprehensive Annual Financial Report, and for Debt Reporting.

MINIMUM QUALIFICATIONS: Education and Experience: Bachelor's Degree in Accounting, Finance, or related field; experience managing billing operations, including billing software / information systems; or an equivalent combination of education and experience. Required Licenses or Certifications: Must possess a valid driver license with a good driving record. Required Knowledge of: Accounting underlying customer billing, receipts and collections, accounts receivable. Banking and credit card processing. Utility and Miscellaneous Billing operations, policies, and procedures. Systems and software relative to utility billing. Customer service standards and protocol. Regulations governing departmental activities. Processes for preparing and administering budgets. Supervisory principles, practices, and methods. Required Skill in: Managing and coordinating the City's Finance Billing & Receipts operations. Monitoring and ensuring the accurate and timely billing/collection of water, wastewater, storm water, and solid waste fees. Responding to and resolving customer utility billing and account issues. Compiling statistical data and preparing a variety of departmental reports. Developing and administering budgets and monitoring expenditure. Supervising, leading, and delegating tasks and authority. Establishing and maintaining cooperative working relationships with staff, City departments and officials, outside agencies, local businesses, vendors, and the general public. Physical Demands / Work Environment: Work is performed in a standard office environment. Subject to sitting for extended periods of time, standing, walking, bending, reaching, and lifting of objects up to 15 pounds.

Job postings may be withdrawn at any time at direction of the City Manager.

City of San Angelo Texas
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